The Nobilis Care Guarantee

Does your care agency deliver at the quality you expect?

At Nobilis, we believe that quality means that all of our staff:

  • turn up at the time you want
  • stay the full length of time, and aren’t rushing around
  • know you well and see you regularly
  • are friendly
  • talk to you and listen to you, and speak English fluently
  • treat you with dignity and respect
  • are trustworthy
  • are very well trained and have a can-do attitude

At Nobilis Care your complete satisfaction with both our service and carers is 100% guaranteed.

Our on-time guarantee is unique, and our highly skilled carers  are expertly trained and experienced to exceed your expectations – giving you peace of mind.

Guarantee 1 – On Time

If there’s a delay, its you we pay

When we start your care package we will explain that we do allow up to 15 minutes from scheduled time to allow for local traffic conditions. If our carers arrive AFTER that 15 minute window, we pay YOU the cost of that visit, up to a maximum of £50*

Guarantee 2

Clean, Friendly & Courteous

If our carer doesn’t wear appropriate uniform or protective equipment, if they act inappropriately or otherwise don’t deliver a professional service, you don’t pay a penny for that visit.

Guarantee 3

Skilled Professionals

Our employees are skilled in their roles, have learnt from experienced professionals in the field, take continuing education courses, and regularly attend team meetings.

Guarantee 4

Straightforward Pricing

No unexpected surprises! We will always carefully evaluate your personal situation and will provide you with an exact price for the care you need. Any changes will be discussed with BEFORE being implemented.

Guarantee 5

We employ with absolute care

We employ the very best in the business. Only 1 out of 33 of those who apply actually qualifies to enter your home wearing the Nobilis Care uniform.

NO QUIBBLE satisfaction guarantee.

In the unlikely event that you are not 100% satisfied, we will immediately fix the issues and invoke the guarantee – no ifs, buts or maybes.

* Applies only to private-clients and does not include changes to bookings that have been pre-notified to you.

I wanted to thank you all once again for the excellent service you provided us at a time of crisis for our mother. Your agency shone out with compassion and capability compared with everyone else we were talking to at the time and I would have no hesitation in recommending you as outstanding in your service.

We tried very hard to keep mum out of a nursing home for as long as possible and a very large part of the credit goes to the girls at Nobilis

Mum didn't really like the idea of having support but she is actually very happy with the way things are going at the moment. Having a key worker is very important so that she sees a familiar face every day instead of seeing different people all the time

I have used several agencies, all have different standards. Nobilis is at the top of the list (Very Good!). The standard of care is high, they do this job because they want to, not because they cant get anything else. Keep it up! Nobilis is flexible (ie take me shopping, swimming etc), caring and importantly intelligent high standard staff

I would like to take this opportunity to thank you for the very efficient way your company has provided care, and for the very high standard of carers. Everyone has been pleasant, cheerful and efficient and I would ask you to pass on our grateful thanks to all who have been involved